{"id":11966,"date":"2021-11-04T14:36:55","date_gmt":"2021-11-04T14:36:55","guid":{"rendered":"https:\/\/agrlaw.co.uk\/?page_id=11966"},"modified":"2024-02-07T12:11:33","modified_gmt":"2024-02-07T12:11:33","slug":"suggested-feedback","status":"publish","type":"page","link":"https:\/\/agrlaw.co.uk\/suggested-feedback\/","title":{"rendered":"Suggested Feedback"},"content":{"rendered":"<p>[vc_row themestek_responsive_css=&#8221;98914375|colbreak_no|||||||||colbreak_no|||||||||colbreak_no||||||||||colbreak_no|||||||||&#8221; css=&#8221;.vc_custom_1647275717023{margin-bottom: -200px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h4>Your Thoughts on our Service<\/h4>\n<p>At AGR Law we are always looking for feedback on our services in a view to enhance the services we offer to our Clients. Feedback is important to us and could be to praise the work we have done for you, in which case, we will continue with what we do best. Alternatively you may decide to leave us some suggestions on ways we could improve our service to you and this would then be discussed with our Executive team as part of our quality control. If you would like to leave us some feedback then please complete the form below. You may wish to include the name of the person who was handling your case. Your view on the service that was received and whether you would recommend us to your family and friends.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1647275775614{margin-bottom: -250px !important;}&#8221;][vc_column]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10447-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/11966#wpcf7-f10447-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"10447\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10447-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"main-form\">\n\t<div class=\"row\">\n\t\t<div class=\"col-sm-4\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-4\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"text\" name=\"your-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-4\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"text\" name=\"phone\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-12\">\n\t\t\t<div class=\"input-group input-button\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"4\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"message\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-119\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-119\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the<a href=\"https:\/\/agrlaw.co.uk\/disclaimer-privacy-cookie-policy\/\"> Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group input-button\">\n\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn-block\" type=\"submit\" value=\"SEND MESSAGE\" \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h4>Complaints<\/h4>\n<p>We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure (<span style=\"color: #ce1b8e;\"><a style=\"color: #ce1b8e;\" href=\"https:\/\/agrlaw.co.uk\/wp-content\/uploads\/2024\/01\/2024.01.16-v2-Complaints-Handling-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Complaints Handling Policy<\/a><\/span>). Making a complaint will not affect how we handle your case. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the\u00a0<a href=\"https:\/\/www.sra.org.uk\/consumers\/problems\/report-solicitor.page\">Solicitors Regulation Authority<\/a>.<\/p>\n<h4><\/h4>\n<h4>What to do if we cannot resolve your complaint<\/h4>\n<p>The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:<\/p>\n<ul>\n<li>Within six months of receiving a final response to your complaint<\/li>\n<\/ul>\n<p><strong>and<\/strong><\/p>\n<ul>\n<li>No more than one year from the date of act\/omission; or<\/li>\n<li>No more than one year from when you should reasonably have known there was cause for complaint.<\/li>\n<\/ul>\n<p>If you would like more information about the Legal Ombudsman, please contact them.<\/p>\n<h5>Contact details<\/h5>\n<p>Visit: www.legalombudsman.org.uk Call: 0300 555 0333 between 9am to 5pm. Email: enquiries@legalombudsman.org.uk Legal Ombudsman, PO Box 6167, Slough, SL1 0EH[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row themestek_responsive_css=&#8221;98914375|colbreak_no|||||||||colbreak_no|||||||||colbreak_no||||||||||colbreak_no|||||||||&#8221; css=&#8221;.vc_custom_1647275717023{margin-bottom: -200px !important;}&#8221;][vc_column][vc_column_text] Your Thoughts on our Service At AGR Law we are always looking for feedback on our services in a view to enhance the services we offer to our Clients. Feedback is important to us and could be to praise the work we have done for you, in which case, we &hellip; <a href=\"https:\/\/agrlaw.co.uk\/suggested-feedback\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Suggested Feedback<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/pages\/11966"}],"collection":[{"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/comments?post=11966"}],"version-history":[{"count":14,"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/pages\/11966\/revisions"}],"predecessor-version":[{"id":15707,"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/pages\/11966\/revisions\/15707"}],"wp:attachment":[{"href":"https:\/\/agrlaw.co.uk\/wp-json\/wp\/v2\/media?parent=11966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}