Wolverhampton-based supported housing provider found guilty of illegally evicting vulnerable tenant
Phoenix Supported Housing CIC were found by the Court to have illegally evicted a vulnerable tenant who fell into debt after not receiving promised support.
City of Wolverhampton Council prosecuted Phoenix Supported Housing CIC for failing to provide the tenant sufficient help with their financial, physical and mental health. The Council claimed these failures meant the tenant got into debt, leading to Phoenix illegally giving them 14 days to vacate the property and threatening to dispose of any possessions that were left behind.
Phoenix Supported Housing CIC’s former Managing Director, Kimberley Bethell, and current Director of Housing, Davinder Singh Chall, pleaded guilty to unlawful deprivation of occupation and engaging in a commercial practice which contravened the requirements under The Protection from Eviction Act 1977 and other statutory law.
Charges were also brought against Phoenix Supported Housing CIC, which was fined £10,000, and told to pay £15,000 towards the council’s legal costs.
The Court also felt that personal charges against the current and former Managing Directors were appropriate and thus Bethell and Chall received suspended prison sentences, with Bethell being ordered to complete 140 hours of unpaid work and Chall 25 rehabilitation days. Both were also ordered to pay the tenant £1,500 each.
Background to the case
The tenant moved into a flat operated by Phoenix Supported Housing CIC in August 2021 but, despite support options promised as part of their tenancy, help was not made available until March 2022. However, attempts were made to charge for it.
The Court heard that several other issues arose, including failure to issue tenancy documentation, not informing the tenant about council tax changes, entering the tenant into contracts with utility companies without their consent, and not informing the tenant of their legal rights.
The tenant asked the City of Wolverhampton Council for help, which prompted officers from Private Sector Housing and Trading Standards teams to investigate and the case being brought about.
The council have called the landlords’ actions shameful, citing that this is not an isolated case and that they are seeing concerning trends where landlords in the supported housing sector illegally evict tenants by failing to follow the correct procedures.
Laws covering tenancy
Bethell and Chall were prosecuted under The Protection from Eviction Act 1977 and the Consumer Protection from Unfair Trading Regulations 2008.
The Protection from Eviction Act 1977 protects tenants from harassment and illegal eviction:
- Harassment is defined as acts likely to interfere with the peace and comfort of those living in the property, or persistent withdrawal of services that are reasonably required for the occupation of the premises
- Illegal eviction is defined as a landlord or another person depriving, or attempting to deprive, a residential occupier of their occupation of the property without following the correct legal process
Consumer Protection from Unfair Trading Regulations 2008 prohibits unfair trading practices by businesses with consumers. Specifically, they protect consumers from:
- Misleading actions and omissions
- Aggressive sales tactics
- Unfair practices
AGR Law – residential landlord and tenant services
At AGR Law, we’re passionate about supporting tenants who fall victim to unscrupulous landlords.
We urge all tenants to ask a qualified solicitor to review tenancy agreements prior to signing as this will be key should a dispute arise. Signing a contract makes it legally binding and indicates that you have accepted the terms of the agreement, so your rights and responsibilities should be understood before being agreed to.
Should there be a dispute between you and your landlord, such as your having paid a deposit but this not having been registered with a Government approved scheme within 30 day, or you are forced to live in a premises suffering from mould or wants of repair, or your landlord is threatening eviction without seeking a Court order, we can help you and assist you in litigation.
We aim to resolve disputes amicably, but we will strongly represent you in Court if it is necessary.
Contact us on hello@agrlaw.co.uk or 0116 340 0094 to find out more.